Store Policies

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.
Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Shipping Info

  • All order ship via USPS priority mail, priority mail international, or first class international.

  • All orders require a name, a full address, and a phone number in case USPS needs to contact you regarding your package. 

  • We aim to ship all inventory toys ship within 7 days of purchase date. ​ We aim to ship all custom toys ship within 7 days of completion. 

  • All packages come in a discrete brown box with FG on the return address.

  • If your order is returned to us as un-deliverable due to an incorrect address, missing apartment number, nobody available to receive the package, etc. we will contact you by email that was used to place the order.

  • International orders may require additional customs fees to be paid by the recipient before delivery.

 
Refunds and Cancellations

 

We do not accept cancellations on items bought from inventory so please read inventory listings carefully and check the size chart for your purchase.  If you place a custom order and wish to change that order after placing it, contact us via our contact form or through our email.  We may be able to alter custom orders up until the point that your product is made, once the toy has been poured we do not have the ability to change it.  If you wish for us to change your custom order before it has been poured there may be additional fees for the changes you request.  

 

If you notice any defects, please contact us with pictures of those defects.  If they are not part of the normal variation of the toy we may either credit you with the amount we would take off for defects that do not inhibit use, or if the toy is unusable we may provide a refund or replace the toy. If your entire package arrived with damage to the outer package that occurred during shipping, please contact USPS for compensation.

 

Our models are printed or sculpted in house, and we finish and mold them ourselves.  As the models, molds, and toys that are poured are all hand-crafted pieces, there may be small scuffs, surface texture, and imperfections in the product.  These are not considered defects. At times a product is made that has air bubbles or nicks that may require extra cleaning and care, but are not severe enough to prohibit enjoyment of the toy.  These will be labeled as “flops” in inventory with a description of the imperfection and a discounted price. 

 

We do not offer discounts or refunds for color on inventory toys. We do our best to capture the color of toys as accurately as possible in the listing pictures, but color may be affected by lighting, background, monitor settings, and perception, so a toy may look slightly different in color than it does in a listing. If you believe a toy does not match the listing pictures and you received the incorrect toy, please contact us and we may be able to exchange it. When creating a custom toy, we will make every effort to match the colors you choose, but we cannot color match down to exact shades or hex codes.  If you custom a signature color or named color from us be aware that there is variation in pours for each color and no pour will look exactly the same.  A named color means that we use the same pigments and the same technique to pour it, but there is still a lot of variation between toys, each one is unique. If you still feel a mistake has been made in your custom please contact us and provide pictures of the problem so that we may see how we can help remedy it.

 
Privacy Policy

MFA Designs LLC Toys Privacy Notice
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. MFA Designs LLC values your privacy and does not give, sell, or trade away your personal information for any use other than to deliver your product to you.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

 
What data do we collect?
MFA Designs LLC collects the following data:

Personal identification information (Name, email address, phone number, etc.)

Cookies and usage data

Financial information is collected through our website by Square, Inc. our payment processor

 
How do we collect your data?
You directly provide MFA Designs LLC with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey, provide feedback, or exchange messages through the Wix app or via email.

Use or view our website via your browser’s cookies.

MFA Designs LLC may also receive your data indirectly from the following sources:

Web page analytics and usage data provided through Wix or Square analytics.

 
How will we use your data?
MFA Designs LLC collects your data so that we can:

Process your order and manage your account.

Email you with special offers on other products and services we think you might like.

Communicate with you about custom orders.

Maintain our website, monitor usage, and prevent or detect and rectify technical issues.

Provide and maintain our products and services and notify you about any changes to our services.

Gather valuable information to improve our products and services.

Provide customer support.

When MFA Designs LLC processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. When your order is processed, financial information is received by Square, Inc. You can find their privacy policy here: https://squareup.com/us/en/legal/general/privacy  

 
How do we store your data?
MFA Designs LLC relies on Wix to securely store your data. You can find the privacy policy for Wix here: https://www.wix.com/about/privacy

MFA Designs LLC will keep your data for as long as needed to provide fullfil the usages listed above. If you wish to have your data removed from our system you may use the contact information at the end of this document to contact us and ask that it be removed.

 
Marketing
MFA Designs LLC may send you information about products and services of ours that we think you might like, including information on upcoming offers, sales, products, or coupon codes. 

By engaging with our website you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop MFA Designs LLC from contacting you for marketing purposes by contacting us and requesting your data be removed.

 
What are your data protection rights?
MFA Designs LLC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request MFA Designs LLC for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that MFA Designs LLC correct any information you believe is inaccurate. You also have the right to request MFA Designs LLC to complete the information you believe is incomplete.

The right to erasure – You have the right to request that MFA Designs LLC erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that MFA Designs LLC restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to MFA Designs LLC’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that MFA Designs LLC transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
 
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

 
How do we use cookies?
MFA Designs LLC uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Confirming you are 18 or older and may access this website

Gathering identifying information

 
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

Functionality – MFA Designs LLC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – MFA Designs LLC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. MFA Designs LLC sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 
Privacy policies of other websites
MFA Designs LLC website processes payments through Square, Inc. Our privacy policy applies only to our website, so if you are transferred to another website through ours, you should read their privacy policy.

 
Changes to our privacy policy
MFA Designs LLC keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on July 26th 2021.

 
How to contact us
If you have any questions about MFA Designs LLC’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 


Terms and Conditions

 

These terms and conditions govern the use of this website and the services it provides.  Use of this website and it’s services signifies an agreement with these terms and conditions.  We reserve the right to change these terms without notice, however changes will apply to orders and activity received following the change.

 

Terms of Service

 

You must be at least 18 years of age to use this website.  By using this website you represent that you are at least 18 years of age.

 

Unless otherwise stated, MFA Designs LLC owns the intellectual property rights for the website and material on the website. You may not republish material from this website. You may not sell, rent, or sub-license material from this website. You may not show any material from this website in public.  You may not reproduce, copy, or otherwise exploit material on this website for a commercial purpose. You may not edit or modify material from this website. You may not redistribute material from this website. You may not use this website in any way that causes or may cause damage to the website or impairment to the availability or accessibility of the website.  You may not use this website in any way which is unlawful, illegal, fraudulent, or for a harmful purpose or activity.  You may not use this website to copy, store, host, transmit, send, publish, distribute, or use any harmful or malicious material such as spyware, trojan horses, worms, viruses, keystroke loggers, or rootkits.  You may not conduct any automated or systematic data collection activities regarding this website without expressed written consent from MFA Designs LLC. You may not use this website for any purposes related to marketing without express written consent from MFA Designs LLC.

 

Terms of Sale

 

By purchasing from this website you confirm you are over the age of 18. 

 

Your order constitutes an offer to purchase goods from MFA Designs LLC. The contract between you and MFA Designs LLC is formed when we accept the order by shipping the goods to you.

 

It is your responsibility to confirm your email address is correct and functional.  You assume the risk of all consequences for transmission or operational failures.

 

It is your responsibility to confirm your name and shipping address are correct when placing an order.  You assume responsibility for any consequences that occur as a result of incorrect shipping information including loss of items, incorrect delivery of items, or return of items to MFA Designs LLC.

 

We do not provide a warranty with our products, this website and all products and services provided through this website are provided “as is” without any representations or warranties expressed or implied. For our refund and cancellation policy please refer to this page.  If we are unable to provide you with the product(s) you have ordered, you will be contacted as soon as possible and offered a choice of accepting goods of equal value or a refund for that order.

 

Agreement to these terms of service, which is implicit with any purchase or use of this website, released MFA Designs LLC from all liability relating to injuries that may occur from using any product. In use of this website or purchase of any product or service from this website, you agree to hold MFA Designs LLC entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. 

 

Access to certain areas of the MFA Designs LLC website may be restricted. We reserve the right to restrict access to any or all of the website at our discretion.

 

If you are provided with a nickname, username, user ID, password, opportunity to create a password, or any other identifying information regarding account creation, it is your responsibility to ensure those are kept confidential.  MFA Designs LLC may disable accounts at our discretion without notice or explanation, though in most cases both will be attempted.

 

Any material submitted to MFA Designs LLC through this website, the email and address connected with the website, or any social media platform used by MFA Designs LLC, including but not limited to text, audio, video, images, and audio-visual material, signifies granting permission to MFA Designs LLC to reproduce, adapt, publish, translate, and distribute this material.  This grants MFA Designs LLC the rights to this material, and to sub-license these rights, and bring an action for infringement of these rights.

 

By using this website you agree that these terms are reasonable and consent to follow them. If you do not believe they are reasonable or wish to withdraw consent at any time, you may do so by immediately ceasing any use or interaction with this website or the goods and services it provides.  You agree in use of this website or the goods and services provided by MFA Designs LLC that you will not bring any claim against MFA Designs LLC, or against any officers, employees, or owners. You agree to the limitations of liability set out within this document and that this will protect MFA Designs LLC’s officers, employees, agents, owners, subsidiaries, successors, assigns, and subcontractors, as well as MFA Designs LLC.  

 

If you breach these terms and conditions in any way, MFA Designs LLC may take any action MFA Designs LLC deems appropriate including suspending or terminating your access to the website, blocking your future ability to access the website, contacting your internet service provider to request they block your access to the website, and/or bringing court proceedings against you.

 

These terms and conditions will be governed and operate in accordance with United States law. If any provision is deemed unlawful or unenforceable, the other provisions will continue in effect.  Any changes made to this agreement will be published to this page and will go in effect at that time.